Here’s a revealing review from a client of mine and pretty much sums up what I hear from everyone:
I signed up for a three month membership through e-Harmony. I was sent initially several matches. Surprisingly of the ones i was slightly interested in none responded to requests for communication. Of the few that i did make initial contact with it was terribly obvious during our first date that we had no chemistry and our personalities were oil and water!
Here comes the good part. I let my subscription expire…I didn’t cancel it. I still get matches in my email even though my account is not active! Which of course makes me think..hmmm….of all the supposed matches they sent me I wonder just how many did not have an active account????
I made a very nasty phone call to e-Harmony who coughed up a free three month extension. I have gotten total squat for matches. Again the same scenario…no communication, matches that are totally out of line. I am sure that when these three months expire then I will suddenly get a few matches worth looking at in the hopes that I will renew my membership.
I plan to call and ask “What percentage of your members report a successful long term relationship after being matched by your system?” and “What percentage of us report that your service is garbage and a waste of our money”??? I would also like to know if the commercial engagements and marriages are actors or actual matches through e-Harmony?
Regardless…it is sad and unfortunate that e-Harmony is commercializing on the fact of life that we all need and want someone special to love and cherish.
Save your time/money, avoid e-Harmony and stick with top dating sites like Match and Perfect Match.
Hi, I've been a matchmaker for many years and have experience with just about every dating site out there. I have thoroughly reviewed and rated the best
After sending me ‘matches’ who were, consistently, not suitable and, on the whole, much shorter than I am, I complained that my preferences weren’t being considered. I was accused of not being open minded. I referred them to their own commercials in which, hello, in every single instance, the man is taller than the woman. My closed mind, but also my preference, and clearly stated. I gave up on this outfit. Met my life partner, who had similar problems with eharmony, on chemistry.com. We’re very happy, and oh yes, I look up to him in a lot of ways.
Here’s my rant now on how terrible eHarmony is. First of all, the men on the site in this area are generally too religious for me, to the point of talking about the Grace of God in their profile. That is a bit much for me (and I doubt they could tolerate an unenlightened “spiritual but not religious” person such as me).
But even worse is the fact that after viewing the matches they’re sending me I’m 99% sure that their touted compatibilty/matching algorithm is bogus. Why? Because I was “matched” with a completely fake profile that someone obviously created as a joke. The picture was of Will Farrell and every profile answer lauded the glory of Bud Light.
I searched for the “report/flag photo/profile” button that I’ve seen on other sites, but it doesn’t exist on eHarmony. Instead I had to waste my time going through the motions of closing this match as if it were a real match. My time is precious and I don’t appreciate having to spend it on fake matches. Another profile I was matched with supposedly came from a male, but the only accompanying photo was of a Pakistani or Indian woman in traditional garb, and the text was clearly not written by a native English speaker. I think the person filling it out was a bit confused…
I’m almost positive that eHarmony is just sending me completely random profiles as matches, and now they’re consistently sending me completely random people from Iowa, Kentucky, and Indiana, despite me setting a preference of 60 miles max. distance for my match. I really doubt there is any sophisticated matching going on behind the scenes here.
The ability of the user to control who they’re matched with is low. I feel that I waste a lot of time looking at and closing matches who are clearly not a good fit for me.
Another issue I have with them is that during the sign-up process and in a subsequent e-mail they mention a “auto-renew” button in the user’s account settings. I wanted to turn this button off so that I didn’t get charged for renewal, but guess what? The button does not exist. Your only option is auto-renew!
I made the mistake of falling for one of their deep discounted subscription offers about a month ago, but I’m going to cancel soon. I’ve read the other comments here about some users having problems at the cancellation stage - I’m keeping my fingers crossed that I will be able to cancel without incident.
Be warned eharmony is a complete scam, a true ripoff in every way. Don’t be fooled! They are out to scam people out of there money. It was a very disappointing experience. Read the consumer reviews as they are accurate and completely true.